Refund policy
Last Updated: August 31, 2026
Operator: Shenxian Technology (Beijing) Co., Ltd.
This Rule is a supporting special rule of the Terms of Service, and applies to all product transactions on this online store. Please read carefully before placing an order.
1. Order and Payment Rules
1.1 Order Formation
1.1.1 The order shall take effect formally after you submit the order and successfully complete the payment, and the sales contract is established;
1.1.2 Please carefully check the shipping address, contact information, product model and other information after placing the order. If you need to modify after payment is completed, please contact customer service in time. The address cannot be modified after the product is shipped.
1.2 Payment Methods
This online store supports two payment channels: Oceanpay and PayPal, subject to the display on the checkout page.
1.3 Tax Description
1.3.1 The product price does not include import tariffs, consumption tax, value-added tax and other taxes in your country/region;
1.3.2 Customs duties and customs clearance fees (if any) arising from cross-border delivery shall be borne by you. If the goods are returned or destroyed due to refusal to pay taxes, the relevant losses shall be borne by you.
2. Delivery and Receipt Rules
2.1 Shipping Time
After your payment is successful, we will arrange shipment (postponed on holidays and weekends). In case of out-of-stock or special products, we will communicate with you in advance.
2.2 Delivery Method and Period
2.2.1 Delivery Method: Cross-border logistics / express (cooperative service providers include UPS, YanWen, 4PX, etc.), and local warehouse delivery is supported in some regions;
2.2.2 Estimated Delivery Period: 25-45 days worldwide, except for remote areas, customs clearance delays, force majeure and other circumstances; The delivery time is for reference only, and the actual delivery time is not promised. Because there are many factors affecting the global logistics delivery, it should be based on the actual situation.
2.2.3 Logistics information can be queried on the order page or through customer service.
2.3 Receipt and Acceptance
2.3.1 Please inspect the outer package on the spot when the goods arrive. If you find damage, missing items or wrong delivery, please reject the shipment and contact customer service immediately;
2.3.2 After signing for receipt, the appearance and quantity of the goods shall be deemed to conform to the order. Losses caused by signing on behalf of others or failure to inspect shall be borne by you.
3. After-sales Warranty and Exchange Rules
3.1 Warranty Service
3.1.1 All products enjoy a 12-month replacement-only warranty service (calculated from the date you sign for receipt);
3.1.2 Warranty Scope: Functional failures and hardware damage caused by product quality problems; damage caused by human factors, improper use, force majeure is not covered by the warranty;
3.1.3 The warranty period shall not be recalculated after exchange, and shall continue the original warranty period.
3.2 Exchange Process
3.2.1 If the product has quality problems, please contact customer service and provide fault photos and videos. After verification and confirmation, we will arrange exchange;
3.2.2 You shall send the product back to the designated address, and we will send you a replacement after receiving and inspecting the product.
3.3 Freight Bearing
• Return and exchange freight caused by product quality problems shall be borne by us;
• Return and exchange freight caused by your personal reasons (such as unwanted products, wrong model purchase, use damage) shall be borne by you.
4. Refund Rules
4.1 Refundable Circumstances
The goods can be refunded before delivery.
4.2 Non-Refundable Circumstances
There is no refund after the goods are delivered.
4.3 Refund Process and Time Limit
4.3.1 You submit a refund application to customer service, and we will inform you of the return address after approval;
4.3.2 After receiving the returned goods, we will complete the inspection within 48 hours;
4.3.3 If the inspection is qualified, we will initiate the refund within 48 hours after passing the inspection;
4.3.4 The refund will be returned to your payment account through the original route, and the actual arrival time is subject to the rules of the payment channel.
5. Marketing Activity Rules
5.1 All activities such as coupons, full reduction and limited-time discounts on this online store are officially launched uniformly, and will automatically expire after the activity ends;
5.2 Activity discounts cannot be superimposed, and the specific use rules are subject to the description on the activity page;
5.3 Discounts already used will not be returned when refunding, and the refund will be handled according to your actual payment amount.
6. Supplementary Provisions
6.1 Where there are mandatory provisions on consumer rights and interests by laws and regulations, those provisions shall prevail;
6.2 Matters not covered in this Rule shall apply to the Terms of Service.
6.3 We reserve the right to revise this Rule according to business adjustments, and the revised version will be published on the website;
6.4 If you have any questions, please contact customer service email: info@zondision.com.