Terms of service
Last Updated: August 31, 2026
Operator: Shenxian Technology (Beijing) Co., Ltd.
Important Notice
Please read all terms of this Agreement carefully. Bold text represents core rights and obligations. By browsing this website, registering an account, or placing an order, you are deemed to have fully read, understood and accepted all terms of this Agreement, and entered into a legally binding contract with Shenxian Technology (Beijing) Co., Ltd.
1. Parties and Scope of Services
1.1 Operator
This online store (domain: store.zondision.com) is independently operated by Shenxian Technology (Beijing) Co., Ltd. (hereinafter referred to as "we", "us" or "the Platform"), which independently assumes all legal liabilities. We are a wholly-owned subsidiary of Zondision Technology (Nanjing) Co., Ltd. Other platforms such as the Zondision official website and Zondision Game software are operated independently by other entities. Each platform assumes independent legal liability and shall not be jointly liable for each other.
1.2 Scope of Services
This online store provides global users with display, consultation, ordering and after-sales services for physical products such as displays, all-in-one devices and peripheral accessories, including:
• Product browsing, searching, favoriting and consultation;
• Order placement, order inquiry and after-sales application (the current payment process is completed by redirecting to the Shopify platform);
• Our proprietary shopping transaction functions (if any);
• Other supporting customer services.
1.3 Third-Party Platform Description
This online store implements transaction and payment functions through the Shopify official platform. When using related functions, you shall also comply with the service rules and privacy policy of Shopify platform. For problems caused by Shopify's own platform failure or rule adjustment, Shopify shall bear the responsibility in accordance with its rules, and we will assist you in safeguarding your rights according to law.
1.4 Account System Description
• The account data of this online store is not yet interoperable with the accounts data of Zondision official website and Zondision Game. You need to register an account for this online store using your email. If account interoperability is launched in the future, we will announce it in advance.
• This online store is only open to overseas users with a valid email address.
2. Account Registration and Management
2.1 Registration Rules
2.1.1 You shall complete registration with your own valid email address, which shall be the unique identifier of your account;
2.1.2 You warrant that the registration information is true, accurate and valid, and shall update it timely when information changes;
2.1.3 This online store only supports individual user registration, and does not support enterprise batch account opening or third-party agency registration for the time being.
2.2 Account Security
2.2.1 You shall be fully responsible for the security of your account, shall properly keep your account password, and shall not transfer, sell, rent or lend your account to any third party;
2.2.2 You shall bear legal responsibility for all acts under your account. If you find your account is stolen or used abnormally, please contact us immediately through the official email;
2.2.3 Any account loss caused by your improper safekeeping shall be borne by you.
2.3 Account Management
User-side accounts support multi-device login, but multi-device login may cause stuttering, disconnection or login failure due to network stability and other reasons. We do not make any technical commitment to the stability of multi-device login.
2.4 Account Cancellation
You have the right to submit an account cancellation application through customer service email. After verifying your identity, we will process it within the statutory time limit. After account cancellation, you will not be able to use the services related to the account of this online store, and the transactions and creditor's rights and debts already incurred shall not be affected.
3. Basic Rules of Transaction Services
3.1 The product information displayed on this online store is an invitation to offer. The contract is formally established after you submit the order and complete the payment;
3.2 Please fill in the delivery address, contact number and other information accurately when placing an order. Any delivery failure or loss caused by incorrect information filling shall be borne by you;
3.3 Payment is completed through the designated third-party payment channel. You shall bear the handling fees, local consumption tax and other taxes (if any) incurred during the payment process;
3.4 Specific rules on product delivery, return and exchange, refund and warranty shall apply to the Return, Refund & Warranty Policy, which is an integral part of this Agreement.
4. Rights and Obligations of Both Parties
4.1 Platform Rights
4.1.1 The right to adjust product categories, prices and service contents, and revise platform rules in accordance with laws, regulatory requirements and operational needs;
4.1.2 The right to judge user violations and take punitive measures in accordance with the User Conduct & Violation Handling Rules;
4.1.3 The right to provide user-related information as required by judicial organs and regulatory authorities;
4.1.4 The right to unilaterally update this Agreement. The updated version will be published on the website, and your continued use of the service shall be deemed as your consent to the updated Agreement.
4.2 Platform Obligations
4.2.1 Provide you with products and supporting services in accordance with the Agreement, and ensure the transaction process is compliant and orderly;
4.2.2 Take reasonable technical measures to protect the security of your personal information;
4.2.3 Publicize customer service channels and respond to user inquiries and after-sales demands in a timely manner;
4.2.4 Give advance notice of major service changes and agreement revisions.
4.3 User Rights
4.3.1 The right to browse product information, place orders and apply for after-sales service;
4.3.2 The right to inquire about and correct your account information, and apply for account cancellation;
4.3.3 The right to appeal against the violation handling decision;
4.3.4 Other rights prescribed by laws and regulations.
4.4 User Obligations
4.4.1 Abide by laws and regulations, this Agreement and all platform rules, and conduct transactions in good faith;
4.4.2 Do not use this online store to engage in illegal or infringing activities;
4.4.3 Bear relevant taxes and customs clearance obligations (if any) arising from cross-border shopping;
4.4.4 Cooperate with platform compliance verification, after-sales handling and other work.
5. Amendment and Termination of the Agreement
5.1 We reserve the right to revise this Agreement according to business needs, and the revised Agreement will be published on this online store;
5.2 If you violate this Agreement, we have the right to take measures such as restricting functions, banning accounts and terminating services according to the circumstances, and the paid amount shall be handled in accordance with the corresponding transaction rules;
5.3 After the termination of this Agreement, clauses on intellectual property, disclaimer, dispute resolution and other clauses shall remain valid.
6. Dispute Resolution
6.1 The formation, performance, interpretation and dispute resolution of this Agreement shall be governed by the laws of the Chinese Mainland; Non-applicability of conflict of laws rules.
6.2 This Agreement is signed in Dongcheng District, Beijing, China. Any dispute arising from this Agreement shall be settled through friendly negotiation first; if negotiation fails, either party shall have the right to file a lawsuit with the competent people's court in Dongcheng District, Beijing.
7. Supplementary Provisions
7.1 Matters not covered in this Agreement shall apply to other special rules of this online store; in case of conflict between special rules and this Agreement, the special rules shall prevail;
7.2 If any provision of this Agreement is held invalid, it shall not affect the legal effect of other provisions;
7.3 Our failure to exercise any right under this Agreement shall not be deemed a waiver of such right.
User Conduct & Violation Handling Rules
Last Updated: August 31, 2026
Operator: Shenxian Technology (Beijing) Co., Ltd.
1. General Provisions
You shall abide by laws and regulations and public order and good morals when using the services of this online store, and shall not damage the legitimate rights and interests of the platform, other users and third parties.
2. Prohibited Conduct
You shall not engage in the following behaviors:
2.1 Transaction violations: Malicious ordering, brushing orders, false transactions, malicious rejection, frequent returns and exchanges without reason, defrauding refunds and other acts disrupting transaction order;
2.2 Content violations: Posting false reviews, malicious bad reviews, insults and defamation, obscene and pornographic content, illegal and rule-breaking content, and disclosing others' privacy;
2.3 Infringement: Embezzling platform content, infringing others' intellectual property rights, and registering or placing orders in the name of others;
2.4 Technical damage: Attacking the website, crawling and grabbing, tampering with codes, exploiting vulnerabilities for profit, spreading malicious programs, etc.;
2.5 Malicious complaints: Fabricating facts to maliciously complain or extort the platform or merchants;
2.6 Other acts violating laws and regulations, this Agreement or platform rules.
3. Violation Classification and Handling Measures
We will take tiered handling measures according to the severity of the violation:
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Violation Level
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Violation Circumstances
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Handling Measures
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Minor Violation
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First-time non-subjective violations without adverse effects, such as improper comments and accidental misoperation
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Written warning, deleting violating content, rectification within a time limit
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General Violation
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Repeated minor violations, malicious orders without losses, mild false reviews
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Restricting ordering authority, suspending some functions, rectification within a time limit
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Serious Violation
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Malicious refund fraud, multiple malicious complaints, releasing violating content causing adverse effects
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Banning account, canceling unshipped orders, refusing after-sales service
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Particularly Serious Violation
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Illegal and criminal acts, technical attacks, extortion, serious infringement
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Permanently banning account, reserving the right to pursue legal liability
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4. Appeal Mechanism
4.1 If you disagree with the violation handling decision, you may submit appeal materials through email info@zondision.com within 3 working days after receiving the notice;
4.2 We will complete the review and give feedback within 15 working days after receiving the appeal. The execution of the original decision shall not be suspended during the review period;
4.3 If the appeal is upheld, we will revoke or adjust the original decision.
5. Supplementary Provisions
5.1 This Rule is supplementary to the Terms of Service and has the same legal effect as the main Agreement;
5.2 We reserve the right to revise this Rule according to operational needs, and the revised version will be published on the website.